4 Reasons to Have a Local IT Service Contract for Your Small Business

Having a small business is an awesome achievement! However, it carries with it a large load of responsibility. Is it worth removing the burden of computer/server maintenance? Should you have an IT service contract? Today, we'll go over the reasons you should hire a local service provider to manage your office tech maintenance. 

What is an IT Service Contract?

 An IT support contract is an agreement between a business and an IT service provider that outlines the services the IT business will offer and the terms under which they will be provided. These contracts typically cover managed services, software services, cybersecurity, and IT help desk services. Many different types and levels of IT service contracts offer services for small LLC businesses and expand to large multi-million dollar companies. 

Why Should You Have an IT Service Contract?

"Businesses, big or small, benefit from hiring a Managed IT Provider for IT support. An IT provider can fix day-to-day issues that arise and solve more significant architectural problems so your team can remain focused on work. Whether you have a small business without an IT department or a large one with an overloaded IT team, a Managed IT Provider can handle support work, allowing your employees to focus on essential operational and profitable tasks while improving important IT processes. Having IT support allows your company to protect against downtime when IT systems are unavailable to use and cyberattacks without paying for an in-house IT team." -46Solutions 

What are the Benefits of Having a Local IT Service Contract for Small Businesses?

There are many benefits to having a small business IT service contract, but there are a few that we feel should be highlighted:

1. Savings:

By hiring a local IT support service that caters to small businesses, you can save thousands of dollars! When browsing the web, you may find companies that do not cater to smaller businesses with fewer than 50+ employees. Most small businesses only have a handful of employees and even fewer computer workstations. Glancing over a website like DesignRush may lead you to believe that IT support is out of the question. With a small business support contract from a local computer repair shop, the cost can be as little as $150/month with no hourly rate on top!

2. Fast Response Time:

The major benefit of choosing a local company is how quickly they are able to assist you on any given day. There are rarely long wait times to schedule a service call when you set up a service contract with a local service provider. Not only are they typically close to your office or business, but when you establish a service agreement, you typically hold priority over other services provided by the company. What is better than being first in line!? Local IT service providers typically work frequently with small businesses and some focus solely on small business contracts. This means they are accustomed to working with small business owner's schedules and demands. 

3. Tailored Support:

Your needs will always be different from the business across the street and certainly different from the large corporate office down the road; why not find a local IT maintenance service that can cater to the specific needs of YOUR business? If your office employs less than 20 people, it wouldn't make sense to go with a company that is accustomed to handling the workload of 100+ employees. If you choose to enter into a service agreement with a company that focuses on small business support, they can handle the specific demands of your business and allow you to choose the terms of service that work best for YOU. Additionally, why pay for services you don't need from companies that have a set menu of services that cannot be adjusted? There is a lot of freedom in determining what services are necessary and what services make little sense for your specific situation. Local IT service providers often allow you to pick and choose the services you need and adjust the pricing accordingly. 

4. Flexibility:

Tailored support is not the only level of flexibility that can be offered; local IT service providers typically allow for flexibility in the number of visits you need per month/week, the specific equipment you need to be serviced, time-frame for service, after-hours service, the nature of the service (remote/in-person), and locations of service needed. Most Local IT service providers do not tie you down to a contract that cant be change in one way or another! 

Why Choose Emerald City for Your Small Business IT Service?

 Here at Emerald City Tech Repair and Service, we are committed to providing affordable and flexible small-business IT services. Because we are solely focused on small business support, you will receive faster response times and a catered experience based on your specific needs! With years of experience, our technicians will quickly and adequately attack any problems you have with your business tech. We are always just one call away and offer after-hours support as well. Give us a call or send us an email today for a free quote!